The Icelandic Patent Office is committed to providing quality, professional services. The quality management system employed by the Patent Office, which is based on ISO 9001:2000, plays an important part in this respect. By employing an active quality management system, the Patent Office seeks to meet the expectations and needs of customers and interested parties, as well as those of employees, through harmonisation and improvements in the work of the Office.

The Patent Office's quality policy contains further information on the Office's policies and goals (in quality issues).

Customers and employees are invited to register suggestions and complaints. Suggestions and complaints lead to improvements in the quality management system.